Are you frustrated with the current maid industry? We understand, because we’ve been there too.
Seven years ago, just like many families welcoming a new baby, we hired our first helper through an agency. Since then, we've worked with four helpers and three different maid agencies, encountering numerous frustrations that we’d like to share with you:
Hefty Placement Fees or Loans:
Although these costs didn’t directly add to our expenses, they meant our helpers worked 6-8 months without receiving a salary. This practice felt deeply unfair and burdensome for them. Imagine working that long with no pay!
Deceptive Pricing Structures:
We paid agency fees, only to be hit with additional charges like documentation and biodata fees—costs we assumed were already included. Agencies claimed transparency but masked costs in various ways, leaving us feeling misled and overcharged.
Lack of Protection or Refunds:
When one of our helpers needed to return home due to family issues just two months into her contract, the agency refused to refund our prepaid placement fees. They offered a replacement, but we declined due to their poor service, and we end up losing $2,400.
Dishonest Skills Representation:
A helper claimed she could cook, only to later admit that the agency had instructed her to lie and assured her she could learn later. This dishonesty disrupted our lives and strained our finances as we had to order food frequently.
After years of dealing with these frustrations, my wife and I had enough. We longed for a fairer, more ethical agency but couldn’t find one. So, we decided to create Fair Care ourselves.
Imagine a maid service that not only promises transparency and fairness but also backs it up with action.
At Fair Care, we revolutionize the maid hiring process with our industry-first guarantee: if the match isn’t right, we offer a 100% refund on both agency fees and any placement fees within 90 days.
Our approach ensures that all parties—helpers, employers, and the agency—share the responsibility equally, making the hiring process as fair and stress-free as possible. Most importantly, a peace of mind for your family.
At Fair Care, we are committed to transparency, fairness, and genuine support for both employers and helpers. We understand your struggles because we’ve been there too, and we’re here to make a difference.
With love,
Jo & Faha Yeo
